Cancellation policy

1. Before dispatch

You may request cancellation from Track & Support before the order is handed to the carrier. Once scanned in transit, cancellation usually converts into a delivery refusal or return-to-desk flow.

2. After dispatch

Refuse the parcel at the door if you no longer want it, or contact care immediately with the tracking ID. Refund timing follows carrier return confirmation.

3. Partial baskets

If one SKU in a multi-item order is unavailable, we may cancel that line, ship the rest, and refund the missing line automatically.