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Surat · desk charters

Returns & exchanges

When a return opens, how to request one, and what we cannot reverse.

Returns & exchanges

Updated 05 September 2026

1. When a return opens

Returns or exchanges may be reviewed when the wrong item is delivered, the shipment is lost in transit, or a packet arrives damaged with unbroken seal evidence photographed clearly.

2. How to request

  • Open Track & Support with your order reference within seven days of delivery.
  • Attach clear photos of the packet, label, and outer carton.
  • Do not discard the original packaging until the care desk closes the case.

3. What we cannot reverse

  • Opened packets once the moisture seal is broken by the buyer.
  • Change-of-mind returns after successful delivery of the correct SKU.
  • Losses caused by incorrect addresses or refused COD attempts.

4. Remedy path

Approved cases may receive a replacement packet, store credit, or refund to the original payment rail. COD refunds are processed to a verified UPI or bank detail you provide.